Last updated: June 6, 2026

Connecticut Baskets operates this website, including related information, content, features, tools, products, and services, in order to provide customers with an online shopping, gifting, and order fulfillment experience. This website is powered by Shopify, which enables us to provide these services to you.

This Privacy Policy describes how Connecticut Baskets collects, uses, and discloses personal information when you visit or use our website, make a purchase, place an order, send a gift, track an order, contact customer support, or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of personal information.

Personal Information We Collect or Process

When we use the term “personal information,” we mean information that identifies, relates to, or can reasonably be linked to you or another person, including a gift recipient.

• Contact details, including your name, billing address, shipping address, email address, phone number, and other contact information you provide.
• Recipient information, including the recipient’s name, delivery address, phone number, company name, building details, suite or unit number, delivery instructions, and other information needed to prepare, fulfill, deliver, and support a gift order.
• Gift-message information, including personalized greeting messages, card messages, notes, or other information you choose to include with an order.
• Financial and payment information, including payment card details, payment confirmation, transaction details, billing information, and other payment-related information processed through Shopify, payment processors, or related service providers.
• Account information, including username, password, preferences, account settings, order history, and saved information if you create or use an account.
• Transaction information, including products you view, add to cart, purchase, return, cancel, or inquire about, as well as order dates, delivery dates, gift basket selections, and order status information.
• Communications with us, including information you provide through customer support, phone calls, contact forms, support widgets, order tracking tools, delivery questions, corporate gifting inquiries, or other communications.
• Delivery and fulfillment information, including order details, delivery instructions, courier notes, recipient availability information, and information needed to coordinate delivery through couriers, delivery partners, or fulfillment providers.
• Alcohol-related order information, where applicable, including information needed to process, confirm, or support orders that include wine or other regulated products, subject to applicable laws and delivery requirements.
• Device information, including IP address, browser type, device type, operating system, network connection, referring URLs, and other technical identifiers.
• Usage information, including information about how you interact with our website, products, checkout, order tracking, support tools, and other website features.

Personal Information Sources

We may collect personal information from the following sources:

• Directly from you, including when you browse the website, place an order, send a gift, create an account, use order tracking, contact support, request corporate gifting assistance, or otherwise provide information to us.
• Automatically through the website, including from your device, browser, cookies, pixels, analytics tools, and similar technologies.
• From Shopify and service providers, including ecommerce, payment processing, checkout, analytics, order processing, fulfillment, delivery, customer support, marketing, or technology providers.
• From delivery partners, couriers, and fulfillment providers, including information related to delivery status, delivery attempts, recipient availability, and delivery coordination.
• From partners, affiliates, or other third parties, where permitted by law and relevant to providing, improving, or supporting our services.

How We Use Personal Information

Providing and Improving the Website

We use personal information to operate, maintain, tailor, and improve our website, products, checkout experience, order tracking tools, customer support tools, and related services.

Order Processing and Payment

We use personal information to process orders, accept payments, confirm transactions, send order confirmations, prevent fraud, manage returns or cancellations where applicable, and maintain accurate transaction records.

Gift Order Fulfillment and Delivery

We use buyer and recipient information to prepare, coordinate, fulfill, and deliver gift basket orders throughout Connecticut. This may include recipient names, delivery addresses, phone numbers, company names, building details, suite or unit numbers, delivery instructions, delivery notes, and gift messages.

Gift Messages and Personalization

If you choose to include a personalized message with a gift basket, we use that message to prepare and fulfill the order. Gift-message information may be visible to the recipient and may be processed by staff, fulfillment providers, or other service providers involved in preparing or supporting the order.

Product Preparation and Availability

We use order and recipient information to prepare gift baskets in Manchester, CT, coordinate product selection, handle availability issues, support substitutions where necessary, and manage perishable or time-sensitive product considerations where applicable.

Wine and Regulated Product Orders

Where an order includes wine or other regulated products, we may use personal information to process, fulfill, support, and coordinate the order in accordance with applicable laws, delivery requirements, recipient eligibility, and service provider requirements.

Customer Support and Order Tracking

We use personal information to respond to customer questions, provide support, help track orders, review delivery status, resolve delivery issues, answer product questions, assist with corporate gifting, and communicate about order-related matters.

Marketing and Advertising

We may use personal information for marketing, advertising, and promotional purposes where permitted by law and based on your communication preferences. This may include information about Connecticut Baskets products, gift baskets, holiday gifts, corporate gifting, wine gift baskets, or related offers.

Security and Fraud Prevention

We use personal information to help protect our website, customers, orders, payment systems, and business operations. This includes detecting, preventing, and responding to fraud, unauthorized activity, security incidents, and misuse of our services.

Legal, Compliance, and Business Purposes

We use personal information to comply with applicable laws, respond to valid legal requests, enforce our policies, maintain business records, resolve disputes, and protect the rights, safety, and property of Connecticut Baskets, customers, recipients, service providers, and others.

How We Disclose Personal Information

We may disclose personal information in the following ways:

• With Shopify, which hosts and supports our ecommerce website, checkout, order processing, and related services.
• With payment processors, banks, fraud prevention providers, and other financial service providers needed to process transactions and protect against fraud.
• With fulfillment providers, staff, couriers, delivery partners, and logistics providers as needed to prepare, coordinate, deliver, track, and support gift basket orders.
• With customer support providers, support widget providers, order tracking providers, email providers, phone service providers, and other technology providers used to communicate with customers and support orders.
• With analytics, marketing, and advertising partners where permitted by law and based on your preferences or applicable consent requirements.
• With corporate group members, affiliates, or related businesses where necessary for business operations, customer support, fulfillment, reporting, or administrative purposes.
• With professional advisors, including lawyers, accountants, auditors, insurers, and consultants where necessary for legitimate business purposes.
• In connection with a business transaction, such as a merger, acquisition, financing, reorganization, bankruptcy, sale of assets, or transfer of all or part of our business.
• When required or permitted by law, including to comply with legal obligations, respond to lawful requests, enforce policies, prevent harm, protect rights, or investigate potential violations.
• When you direct, request, or consent to disclosure, including when you provide recipient information, request delivery to a third party, include a gift message, or otherwise ask us to share information in connection with an order.

Recipient Information

Connecticut Baskets is a gifting website, and many orders are purchased by one person for delivery to a different recipient. When you provide recipient information, you represent that you have the authority or appropriate basis to provide that information for the purpose of preparing, fulfilling, delivering, and supporting the gift order.

Recipient information is used to complete the order, coordinate delivery, resolve delivery issues, provide customer support, and maintain business records. Recipient information may be shared with staff, fulfillment providers, couriers, delivery partners, customer support providers, and other service providers as needed to complete and support the order.

Cookies and Similar Technologies

Our website may use cookies, pixels, tags, analytics tools, and similar technologies to operate the website, remember preferences, support checkout, analyze website activity, improve services, and provide marketing or advertising where permitted by law.

You may be able to manage cookies through your browser settings or device settings. Disabling certain cookies may affect website functionality, checkout, order tracking, or other features.

Relationship with Shopify

This website is powered by Shopify. Shopify collects and processes personal information about your access to and use of the website in order to provide, operate, protect, and improve Shopify services and the ecommerce features used by Connecticut Baskets.

Shopify may process personal information in accordance with its own privacy practices and applicable laws. Shopify may also provide features related to checkout, payments, fraud prevention, analytics, customer accounts, and ecommerce functionality.

Third-Party Websites, Apps, and Links

Our website may contain links to third-party websites or use third-party apps, tools, widgets, or services, including payment tools, support tools, order tracking tools, analytics tools, or marketing tools. These third parties may collect or process personal information according to their own privacy policies.

If you interact with third-party websites or tools, we encourage you to review their privacy and security practices. Connecticut Baskets does not control all third-party services and is not responsible for the privacy practices of third parties that are not under our control.

Children’s Data

Our website is not intended for use by children, and we do not knowingly collect personal information from children under the age of majority in their jurisdiction. If you believe a child has provided personal information to us, please contact us so we can review the matter and take appropriate steps where required.

Security and Retention of Personal Information

We use reasonable administrative, technical, and organizational measures intended to protect personal information. However, no security measure is perfect or impenetrable, and we cannot guarantee complete security.

We retain personal information for as long as reasonably necessary to provide our services, fulfill orders, support deliveries, maintain business records, comply with legal obligations, resolve disputes, prevent fraud, enforce policies, and support legitimate business operations.

Your Rights and Choices

Depending on where you live, you may have rights regarding your personal information, which may include the right to request access, correction, deletion, portability, restriction, or objection to certain processing. You may also have the right to opt out of certain marketing communications or certain uses of personal information where applicable law provides such rights.

To exercise privacy rights that may apply to you, please contact us using the contact information listed in this policy. We may need to verify your identity before responding to certain requests.

Managing Communication Preferences

You may opt out of promotional emails by using the unsubscribe option included in those emails, where available. Even if you opt out of promotional messages, we may still send non-promotional communications related to orders, payment, delivery, customer support, account administration, legal notices, or other transactional matters.

International Customers and Transfers

Connecticut Baskets serves local, national, and international customers who send gifts to recipients in Connecticut. If you access our website or place an order from outside the United States, your personal information may be transferred to, stored in, or processed in the United States or other locations where we, Shopify, or our service providers operate.

Privacy laws in these locations may differ from those in your jurisdiction.

Complaints

If you have a complaint about how we handle personal information, please contact us using the contact information listed below. Depending on where you live, you may also have the right to contact a privacy regulator or supervisory authority.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, website features, Shopify services, legal requirements, or business operations. When we update this Privacy Policy, we will post the revised version on this website and update the “Last updated” date above.

Contact

If you have questions about this Privacy Policy, privacy rights, or how Connecticut Baskets handles personal information, please contact us through the contact methods provided on this website.

Phone: (860) 200-6522