Delivery Policy

Last updated: June 6, 2026

Overview

Connecticut Baskets provides gift basket delivery throughout Connecticut. Gift baskets are prepared in Manchester, CT and delivered to recipients across eligible Connecticut delivery areas using couriers, delivery partners, and fulfillment providers.

Delivery availability is confirmed at checkout based on the recipient’s address, product selection, delivery date, product eligibility, delivery requirements, and operational availability.

We prepare and coordinate orders based on recipient address, product contents, delivery timing, routing, courier availability, and any delivery instructions provided by the customer. Available delivery information and estimated delivery dates are shown during checkout where applicable.

Order Processing

Orders begin processing shortly after payment is confirmed. Customers requesting an address correction, recipient update, delivery-date change, gift-message change, order change, or cancellation should contact customer service as early as possible.

Once preparation, sourcing, assembly, fulfillment, or delivery coordination has begun, changes or cancellations may no longer be possible.

During peak periods, holidays, or high-volume periods, additional notice may be required, and order changes may not be available.

Delivery Timing

Next-day delivery is available across eligible Connecticut delivery areas when orders are placed by 2pm.

Final delivery availability depends on destination, product selection, recipient details, courier availability, order volume, weather, holidays, and other order-specific factors. Delivery availability and estimated delivery timing are confirmed during checkout or through customer service where applicable.

Delivery dates shown at checkout are estimates and are not guaranteed delivery times unless expressly stated otherwise in writing by Connecticut Baskets. Exact delivery timing may vary due to routing, traffic, weather, recipient availability, building access, security procedures, courier performance, delivery partner capacity, and operational conditions.

Residential deliveries typically occur by end of day. Business, office, institutional, hospital, campus, and managed-property deliveries typically occur during standard business hours where possible.

Delivery Completion

Deliveries do not require a signature unless otherwise stated or required due to product type, delivery location, wine or alcohol content, age verification, building rules, facility requirements, or applicable delivery requirements.

Orders may be left in a safe location or delivered to a recipient, building representative, concierge, reception desk, security desk, front desk, mailroom, loading area, administrative office, or other building-approved receiving point where appropriate.

Once proof of delivery has been obtained, or the order has been accepted by the recipient, building representative, reception desk, mailroom, concierge, security desk, front desk, administrative office, or other authorized receiving location, the order may be considered delivered.

Office, Building, Hospital, and Managed Property Deliveries

Deliveries to offices, businesses, institutions, apartments, condominiums, hotels, hospitals, care facilities, campuses, gated communities, and managed properties may be completed through reception, mailroom, concierge, security, front desk, loading area, administrative office, or another building-approved receiving point.

Customers are responsible for providing complete delivery details, including company name, department, suite or unit number, recipient phone number, building instructions, facility details, hospital or campus details, and any access information needed for delivery.

Connecticut Baskets is not responsible for delays, failed delivery attempts, internal transfer delays, misplaced items after delivery, or non-delivery caused by incomplete building information, restricted access, facility rules, concierge procedures, mailroom procedures, security procedures, or recipient unavailability.

Incorrect or Incomplete Address Information

Customers are responsible for providing a complete and accurate delivery address at the time an order is placed.

• Address changes must be requested promptly after ordering and before preparation, fulfillment, or delivery coordination begins.
• Orders with incorrect or incomplete address information may be delayed, misdelivered, or undeliverable.
• Missing suite numbers, unit numbers, company names, building names, hospital departments, campus details, recipient phone numbers, or delivery instructions may affect delivery success.
• Refunds, replacements, or credits may not be issued for orders affected by address errors, missing delivery details, incorrect recipient information, recipient unavailability, or incomplete delivery instructions.

Service Area Review

Some addresses within or near the edge of our Connecticut delivery area may require additional review before fulfillment proceeds.

If an address requires additional delivery coordination, additional fees, product adjustments, or timing adjustments, customer service may contact the purchaser before fulfillment continues. If delivery cannot be completed to the address provided, the order may be modified, delayed, cancelled, or treated as undeliverable depending on the circumstances.

Undeliverable Orders

Orders may be considered undeliverable when delivery cannot be completed due to incorrect or incomplete address information, recipient unavailability, refused delivery, restricted access, unsafe conditions, failed age verification where applicable, building or facility restrictions, or circumstances outside our control.

• Refunds may not be issued for undeliverable orders caused by customer or recipient circumstances.
• Re-delivery may incur additional fees.
• Perishable, prepared, or arranged items may need to be remade and cannot always be recovered, reused, or resold.
• Incorrect or incomplete address information remains the customer’s responsibility.
• Orders containing wine or restricted items may be subject to additional delivery requirements and may not be eligible for re-delivery if requirements cannot be met.

Perishable and Time-Sensitive Products

Some Connecticut Baskets products may include perishable, seasonal, temperature-sensitive, or time-sensitive components, including chocolates, food items, beverages, and specialty products. These items are selected and prepared with delivery timing and product condition in mind.

Customers and recipients are responsible for bringing delivered items indoors promptly and storing them appropriately after delivery.

If a perishable component is unavailable or not suitable for delivery conditions, it may be replaced with an appropriate non-perishable or more stable alternative at our discretion to protect quality, presentation, and successful delivery.

Substitutions

Because some products, wine, chocolates, gourmet foods, packaging materials, containers, and seasonal items are subject to availability, substitutions may occasionally be necessary.

When substitutions are made, Connecticut Baskets works to maintain the overall design intent, size, value, and recipient experience of the order.

Due to product availability, delivery timing, and order volume, customers may not always be contacted in advance regarding substitutions.

Alcohol and Regulated Products

Some Connecticut Baskets products may include wine or other regulated products where permitted by applicable law. Delivery of wine or regulated products is subject to applicable federal, state, local, and other relevant laws and delivery requirements based on the delivery destination.

Age verification, adult signature, recipient eligibility, recipient availability, and additional delivery requirements may apply where required. Failed delivery due to age verification, recipient unavailability, refusal, restricted access, or local delivery requirements may not be eligible for refund, replacement, credit, or re-delivery.

External Factors

Delivery schedules may be affected by circumstances beyond our control, including weather conditions, traffic, road closures, courier disruptions, carrier disruptions, delivery partner limitations, labor disruptions, holidays, public emergencies, building access restrictions, hospital or facility policies, security procedures, high order volume, or transportation network issues.

Connecticut Baskets is not responsible for refunds, replacements, credits, delays, failed delivery attempts, or non-delivery caused by circumstances outside our control.

Order Tracking

If order tracking is available for your order, tracking information may be provided through the order tracking tools on this website or through customer service. Tracking updates may vary depending on the courier, delivery partner, delivery method, and order status.

For future delivery dates, tracking information may not update until closer to the scheduled delivery date.

Questions or Support

For answers to common delivery questions, please refer to our FAQ page. For order-specific assistance, delivery questions, address corrections, recipient updates, or order tracking help, please contact Connecticut Baskets through the contact methods listed on this website.

Phone: (860) 200-6522