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This website is operated by Connecticut Baskets. Throughout the site, the terms “we”, “us” and “our” refer to Connecticut Baskets. We offer this website, including all information, tools and services available from this site to you, the user/customer, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. (see Terms & Conditions for more details).
We take great pride in the quality and craftsmanship of our products. Attention to design, materials, safety and construction is our priority. We carefully inspect your order prior to shipment and hand package it with care. Our goal is to exceed your expectations.
Upon request, we will, at our sole option, refund or credit the delivery fees that a customer has paid if a guaranteed delivery is not delivered in accordance with the applicable service guarantee. The amount of the refund will be the difference between ground delivery costs and the delivery cost the customer paid. By accepting the Terms & Conditions herein, the customer recognizes that delays are beyond our control and a customer is limited to partial refunds of delivery fees only if a gift is delayed in transit. We are not responsible for the consequences (direct or indirect) of a failure to deliver a delivery by a stipulated time.
We are under no obligation to refund or credit a customer for any delivery charges, or for any loss, damage, delay, non-delivery, misdelivery or failure to perform, caused by events beyond our control, including, but not limited to, any act, default or omission of the gift sender/customer, gift recipient or any party having an interest in the delivery, defects or inherent vice in the delivery, acts of God, perils of the air, weather conditions, mechanical delays, disruptions in air or ground transportation networks, acts of public enemies, public health crises, quarantine, war, strikes or other labor disruptions (of any entity including vendors, suppliers or customers), terrorism, riots or civil commotion, acts of public authorities (including customs or health officials) with actual or apparent authority, customs clearance delays, import/export documentation deficiencies or deliveries requiring extraordinary handling, documentation or routing.
Upon delivery, please have the gift recipient inspect the delivered goods and notify us by email of any damage within five business days of the delivery date. By email, provide us with enough information to allow us to understand the situation including pictures of the damages. We will not process any claim for loss of or damage for any delivery unless notice thereof sets out the particulars of the origin, destination, parcel identification number (PIN), date of delivery and the estimated amount claimed in respect of such loss or damage is given to us within the time limits set out below, failing which we will have no liability in respect of the delivery. Documentation must include pictures of the damages, estimates for repair, or other records. Failure to submit the necessary supporting documentation will result in the claim being denied. The right to damages of any kind against us will be extinguished unless we are contacted within five business days of the damage package being received or five days from the date on which the delivery should have been delivered, or five days from the date on which delivery stopped. Excluding refund requests made in respect of our service guarantees, all claims must be submitted in writing by email with supporting documentation. We do not accept returns of damaged gifts in any circumstances as most of the items that we sell are customized, gift wrapped or food items and cannot be resold. However, we will replace the damaged items if the damage was caused by Canpar, Fedex, UPS or any courier and supporting documentation is provided. Items that are not damaged, will not be replaced.
We retain the right to inspect any delivery that is the subject of a damage claim. If we request that the customer retain the delivery and packaging for inspection, the customer shall retain the delivery and packaging for inspection us for a period of 10 days. Failure to retain the delivery and packaging for inspection may result in the claim being denied.
CLUB MEMBERSHIPS - RETURNS, DAMAGES AND CANCELLATION
Due to the perishable nature of most of the items in our club memberships, we are unable to accept returns for club memberships under any circumstances or process refunds. All claims for damaged, spoiled, or missing shipments must be made within 5 days – see our Terms and Conditions above for details. Memberships cannot be cancelled under any circumstances. If you signed up for a specific club membership, you are obligated to fulfill the complete term.
Unless otherwise indicated, the following Specialized Service charges may be added to any delivery for an additional charge. Other specialized services may be available upon request.
We delivery gifts/gift baskets free-of-charge to most areas in Canada and the USA when the value of the gift/gift basket is over $100 per delivery location. When multiple baskets are ordered and some of the baskets are under $100, we will separately charge you for the delivery charges for these deliveries.
We reserve the right to discontinue, apply new, or modify existing, delivery charges at any time and from time to time. Unless otherwise indicated, any of the following delivery charges may be applied to any delivery:
a. If redirected before pickup, orders will be charged the full delivery charged for the new destination only, inclusive of all Taxes and Additional Charges;
b. If redirected after pickup, orders will be charged the full delivery charge for the first destination, plus the full delivery charge for the new destination, inclusive of all Taxes and Additional Charges.
From time to time, substitutions may be necessary to fill an order in a timely manner (especially when an order is for a holiday or occasion such as a birthday or anniversary and the gifts need to arrive on time). Some of the items in our gifts/gift baskets may be backordered, discontinued or out-of-stock for a variety of reasons -- most of which are beyond our control.
In these circumstances, we will substitute items of equal or greater value in all cases. We reserve the right to substitute any item with an item of equal or greater value. For example, if a particular type of pasta is backordered such as Spaghetti, we will substitute if with a closely related item at a higher value such as Fettuccine. Doing this, will ensure that your order will be delivered on a timely basis.
In some cases, we will substitute the entire gift/gift basket. Please understand that the utmost care and attention is given to your order to ensure that it is as similar as possible to the one requested.
By accepting these Terms & Conditions, customers recognize that gift recipients may receive products that are “Not According to Order” or include “Substituted Items”. Further, customers recognize that they are not entitled to refunds/credits/replaced items in such circumstances. It is agreed that it is more important to have a gift/gift basket delivered on a timely basis that to have the exact gift that was ordered delivered.
If you have any questions about our refund and delivery policies, please contact customer service and they will be pleased to help.
