Last updated: June 6, 2026

Overview

Connecticut Baskets takes care in preparing gift baskets so they are professionally arranged and suitable for delivery to recipients throughout Connecticut. This policy explains how damaged, missing, delayed, undeliverable, substituted, or otherwise disputed orders are reviewed, and outlines situations where refunds, replacements, credits, re-delivery, or other resolutions may not be available.

Connecticut Baskets prepares gift baskets in Manchester, CT and uses couriers, delivery partners, and fulfillment providers to deliver orders throughout Connecticut. Next-day delivery is available across eligible Connecticut delivery areas when orders are placed by 2pm, subject to destination, product selection, courier availability, order details, and delivery availability.

Products may contain a mix of shelf-stable, perishable, seasonal, alcoholic, specialty, branded, chocolate, gourmet food, beverage, or packaging items depending on the product selected. Because many orders are prepared for a specific recipient, occasion, and delivery date, eligibility for a refund, replacement, credit, re-delivery, or other resolution depends on the order condition, delivery outcome, product type, timing, and supporting documentation.

Reporting Damaged or Missing Items

If an order arrives damaged, defective, or missing items, the issue must be reported by the purchaser or recipient within the applicable timeframe:

• Perishable items: within 24 hours of delivery
• Non-perishable items: within 5 days of delivery

Clear photos of the damaged item or items, the full gift basket, and the original packaging may be required so customer service can properly assess the issue.

Once the required information is received, customer service will review the claim. Where appropriate, Connecticut Baskets may offer a replacement, store credit, refund, partial refund, re-delivery, or other resolution based on the order condition, delivery outcome, product type, timing, and supporting documentation.

Refund, Replacement, and Credit Eligibility

Refunds, replacements, credits, or other resolutions are reviewed at the discretion of Connecticut Baskets and may not be available in the following situations:

• Perishable items affected by delivery delays caused by incorrect delivery information, recipient unavailability, restricted access, failed access, or circumstances outside our control
• Orders affected by incorrect or incomplete recipient names, phone numbers, addresses, suite numbers, building details, company names, hospital information, facility details, or delivery instructions
• Orders delayed or undeliverable due to recipient unavailability, refusal of delivery, building security procedures, gated access, concierge rules, mailroom policies, hospital or facility policies, or other access limitations
• Orders containing wine or other restricted products where delivery fails due to age verification, adult signature requirements, recipient eligibility, local rules, or delivery restrictions
• Situations where substitutions were made in accordance with our substitution standards
• Situations where perishable or unavailable items are substituted with appropriate alternatives at our discretion to support quality, value, and successful delivery
• Customized, personalized, corporate, bulk, seasonal, prepared, or specially arranged orders once preparation, sourcing, assembly, fulfillment, or delivery coordination has begun
• Change of mind after an order has been placed
• Personal taste, preference, or expectation differences
• Orders marked as delivered where proof of delivery, courier confirmation, delivery partner confirmation, or reasonable delivery documentation has been obtained
• Delays or delivery issues caused by weather, traffic, road conditions, carrier disruptions, courier disruptions, public emergencies, holidays, high order volume, force majeure events, or other circumstances beyond our control

Substitutions made in accordance with our substitution standards are not considered defects when the overall design intent, size, value, and recipient experience of the gift are maintained.

Substitutions

Because gourmet products, chocolates, wine, beverages, packaging materials, containers, seasonal items, branded products, and specialty goods may vary by availability, substitutions may occasionally be required.

When substitutions are necessary, Connecticut Baskets works to preserve the overall design intent, size, value, and recipient experience of the selected gift basket. Substituted items may differ from product photos, product descriptions, item lists, packaging, containers, wine labels, or presentation details.

Substitutions do not automatically qualify an order for a refund, replacement, credit, or other resolution when the substituted product maintains the general value and intent of the selected gift.

Returns

Orders are prepared specifically for each customer, recipient, and delivery date. Many items cannot be reused or resold. As a result:

• Perishable items cannot be returned
• Food, chocolate, beverage, wine, opened, used, or partially consumed items cannot be returned
• Prepared, arranged, customized, personalized, corporate, bulk, seasonal, alcoholic, or restricted items may not be eligible for return
• Refused deliveries are treated as undeliverable orders and may not be eligible for refunds
• Orders that have already entered preparation, fulfillment, or delivery coordination may not be eligible for cancellation or return

Re-Delivery and Re-Shipping

If an order cannot be delivered due to customer or recipient circumstances, re-delivery or re-shipping may be offered at the purchaser’s expense where available.

• Re-delivery or re-shipping fees depend on the product type, destination, delivery method, courier availability, timing, and order details
• Perishable, prepared, or arranged items may require remaking or replacement, and customers may be charged for associated costs when items cannot be reused or resold
• Re-delivery is not guaranteed and depends on product condition, delivery availability, recipient availability, courier availability, and applicable delivery requirements
• Orders containing wine or restricted items may require additional delivery eligibility checks, adult signature, or age verification where applicable

Office, Building, Hospital, and Managed Property Deliveries

For offices, businesses, institutions, apartments, hotels, condominiums, gated communities, hospitals, care facilities, campuses, and managed properties, delivery may be completed at a reception desk, mailroom, concierge, security desk, front desk, loading area, administrative office, or other location accepted by the building, facility, courier, or delivery partner.

A delivery completed to an accepted building or facility location may be considered completed even if the item is later transferred internally by building staff, facility staff, mailroom staff, concierge staff, security staff, or another third party.

Customers are responsible for providing complete delivery information and confirming any special building, hospital, care facility, campus, or managed-property requirements before placing an order.

Alcohol and Restricted Items

Some Connecticut Baskets products may include wine or other restricted items where permitted by applicable law. Orders containing wine or restricted items may be subject to additional delivery requirements, including adult signature, age verification, recipient eligibility, recipient availability, or local delivery restrictions.

If an order containing wine or a restricted item cannot be completed because age verification fails, the recipient is unavailable, the recipient is not eligible, the delivery location does not permit delivery, or applicable delivery requirements cannot be met, the order may not be eligible for a refund, replacement, credit, or re-delivery.

Perishable Items and Food Products

Some products may include perishable foods, chocolates, beverages, or other temperature-sensitive or time-sensitive items. Customers and recipients are responsible for bringing delivered items indoors promptly and storing them appropriately after delivery.

Connecticut Baskets is not responsible for product deterioration, melting, spoilage, or quality changes caused by recipient delay, failure to retrieve the order, incorrect delivery information, weather conditions after delivery, building holding practices, or other circumstances outside our control.

Cancellations and Order Changes

Orders begin processing shortly after payment is submitted. Customers should contact customer service promptly after placing an order if an address correction, recipient update, delivery-date change, cancellation, gift-message change, or other update is needed.

• Changes cannot be guaranteed once preparation, sourcing, assembly, fulfillment, or delivery coordination has begun
• Once an order has been sent for delivery, address changes or cancellations may no longer be possible
• During peak periods, holidays, or high-volume periods, additional notice may be required and changes may not be available
• Customized, corporate, bulk, prepared, perishable, alcoholic, seasonal, or specially arranged orders may have more limited cancellation or change eligibility

Delivery Timing and Next-Day Service

Next-day delivery is available across eligible Connecticut delivery areas when orders are placed by 2pm. Final delivery availability depends on destination, product selection, courier availability, recipient details, order volume, weather, holidays, and other order-specific factors.

Delivery dates, delivery windows, courier timing, and delivery estimates are not guaranteed unless expressly stated otherwise in writing by Connecticut Baskets.

For time-sensitive gifts, customers should place orders as early as possible and provide complete recipient information, delivery instructions, and a reachable phone number.

Events Beyond Our Control

Connecticut Baskets is not responsible for refunds, replacements, credits, delays, failed delivery attempts, non-delivery, or service interruptions caused by circumstances beyond our control.

These circumstances may include, but are not limited to, weather, traffic, road closures, courier disruptions, carrier disruptions, power outages, public emergencies, natural disasters, labor disruptions, incorrect recipient information, building access limitations, hospital or facility policies, recipient unavailability, security procedures, high order volume, holidays, or other force majeure events.

How to Request Review of an Issue

To request review of a damaged, missing, delayed, undeliverable, substituted, or disputed order, please contact customer service as soon as possible and include the following information where available:

• Order number
• Purchaser name and contact information
• Recipient name and delivery city
• Delivery date
• Description of the issue
• Clear photos of the item, gift basket, and packaging, if the issue involves damage, missing items, or product condition
• Any relevant delivery details, building information, courier information, or recipient communication

Connecticut Baskets will review the information provided and determine whether a refund, replacement, credit, re-delivery, partial resolution, or other response is appropriate.

Questions or Support

For assistance with an order, delivery issue, product concern, substitution question, corporate gifting order, or refund/replacement request, please contact Connecticut Baskets through the contact methods listed on this website.

Phone: (860) 200-6522

Additional delivery-related questions may also be answered on our FAQ page or order tracking page.